Legal
Terms & Conditions
The terms governing our services. Please read carefully before instructing us.
The terms governing our services. Please read carefully before instructing us.
These Terms and Conditions (“Terms”) govern the provision of services by Luxe Websites (“we”, “us”, “our”), a trading name of SLE INTERNATIONAL LTD, a company registered in England and Wales under company number 06718905, with registered/business address at Mason House, 96 Evesham Road, Headless Cross, Redditch, Worcestershire, United Kingdom, B97 5ES, to any client (“you”, “your”, “the Client”) who engages us for web design, SEO, ecommerce development, digital marketing, or related services.
By instructing us, signing a proposal, or making payment, you agree to be bound by these Terms.
We provide web design, search engine optimisation (SEO), ecommerce and Shopify development, paid social advertising (including Facebook/Meta ads), social media management, and CRM/marketing automation services (including via GoHighLevel), as set out in your individual proposal, quote, or order confirmation (“the Scope”).
Any services, deliverables, timescales, or pricing not explicitly stated in your proposal or order confirmation are outside the Scope and may be quoted separately.
2.1 Fees are as set out in your proposal or order confirmation, and may include a one-off setup fee and/or a recurring monthly fee, depending on the package and services selected.
2.2 Monthly fees are billed in advance, on a recurring monthly basis, via the payment method you provide, and continue until the agreement is cancelled in accordance with Clause 4.
2.3 Ecommerce build packages are billed as a one-off project fee unless otherwise agreed in writing, and do not carry a mandatory ongoing monthly fee.
2.4 All fees are exclusive of VAT unless stated otherwise. VAT will be added at the applicable rate where chargeable.
2.5 Late or failed payments may result in suspension of services (including taking your website or campaigns offline) until payment is received. We reserve the right to charge reasonable interest on overdue amounts at 4% above the Bank of England base rate.
3.1 Monthly fees already billed and paid are non-refundable. Where you cancel your subscription part-way through a billing period, you will continue to receive services (or have access to your services) until the end of that paid period, but no partial or pro-rata refund will be issued for the remainder of that month.
3.2 One-off project fees (including ecommerce builds and setup fees) are non-refundable once work has commenced, reflecting the time and resources committed at that stage. Where work has not yet commenced, we will refund any amount paid, less any costs reasonably incurred (e.g. third-party licence or domain fees already paid on your behalf).
3.3 Consumer cancellation rights (if applicable): These Terms are intended primarily for business clients contracting with us in the course of their trade, business, or profession. If you are contracting with us as an individual consumer (i.e. wholly or mainly outside the course of any trade, business, craft, or profession), you may have a statutory right to cancel certain contracts entered into online, by phone, or off our business premises within 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where this applies:
4.1 Either party may cancel a monthly rolling service by giving 30 days' written notice by email to legal@luxewebsites.co.uk.
4.2 We reserve the right to suspend or terminate services immediately, without refund, where: (a) payment is overdue by more than 14 days and unresolved after notice; (b) you use our services for unlawful purposes; or (c) you breach these Terms materially and fail to remedy the breach within 7 days of being notified.
4.3 On cancellation or termination, any outstanding fees for work completed or services rendered up to the cancellation date remain payable.
5.1 If an invoice remains unpaid 14 days after the due date, we may suspend your website, hosting, campaigns, or associated services without further notice until payment is made in full.
5.2 If an invoice remains unpaid for 30 days, we reserve the right to terminate the agreement, remove or take offline any associated services, and pursue recovery of the outstanding balance, including reasonable administrative and legal costs incurred in doing so.
5.3 We are not liable for any loss (including loss of business, traffic, rankings, or revenue) arising from suspension or termination due to non-payment.
You agree to provide timely access, content, approvals, and information reasonably required for us to deliver the services. Delays caused by late client input may extend project timescales and do not entitle you to a refund or fee reduction.
7.1 Upon full payment, you will own the final website design and content created specifically for you, excluding any third-party assets, stock imagery, licensed plugins, themes, or software (which remain subject to their own licence terms).
7.2 We retain the right to showcase completed work (including screenshots and links) in our portfolio and marketing materials, including a footer or credit link where applicable, unless otherwise agreed in writing.
7.3 Any proprietary tools, templates, frameworks, or processes used in delivering the services remain our intellectual property.
Our services may rely on third-party platforms (including but not limited to GoHighLevel, SiteGround, IONOS, Google, Meta, and Shopify). We are not responsible for outages, policy changes, or fee changes made by these third parties, though we will use reasonable efforts to notify you and mitigate impact where possible.
While we use industry best practices, we do not guarantee specific search rankings, traffic levels, conversion rates, or advertising results, as these depend on factors outside our control (including search engine and platform algorithm changes, market competition, and third-party policies).
10.1 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.
10.2 Subject to Clause 10.1, our total liability to you arising out of or in connection with the services shall not exceed the total fees paid by you in the 3 months preceding the event giving rise to the claim.
10.3 We are not liable for indirect or consequential losses, including loss of profits, business, or data.
We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018.
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms should be sent to legal@luxewebsites.co.uk or Mason House, 96 Evesham Road, Headless Cross, Redditch, Worcestershire, United Kingdom, B97 5ES.
If anything here is unclear, we are happy to talk it through.